Staff & Employment

The Marketing & Communications Manager has overall responsibility for all SBMM marketing, both internal and external. Works collaboratively with marketing team members and with all departments to promote SBMM exhibits, education programs, events, fundraising efforts, experiences, museum attendance and awareness. This is a full-time benefited position, approximately 32 hours per week. The Marketing & Communications Manager will report directly to the Executive Director and coordinates the work of the on-staff Marketing & PR Coordinator, the Graphic Designer, the Digital Marketing Consultant, and the Web Designer.
Job Duties Include:

• Develops a thorough familiarity with the museum’s history, exhibits and programs.
• Works with staff to maintain the SBMM website, working with the web designer and staff as needed for changes and updates.
• Manages social media, working with marketing and other staff to coordinate and plan postings with all other marketing efforts, and shares analytics reporting with staff, committees, and Board Members as needed.
• Plans, designs, and purchases all media buys, working collaboratively with staff as needed.
• Creates and manages processes and protocols in collaboration with all departments for all marketing-related materials.
• Works with staff to develop and manage all museum surveys.
• Works with staff to coordinate and manage all museum email campaigns, including updates and Currents Newsletter.
• Has final approval of all marketing materials, which includes working cooperatively with staff in delegating, coordinating, and overseeing the editing and proofreading of all materials that go out to the public.
• Represents the museum at museum events and out in the public.
• Works to broaden the outreach of SBMM marketing efforts outside of current market zones, working with local and regional organizations.
• Develops and manages partnerships with local and regional community organizations.
• Oversees the museum’s branding for consistency.
• Manages and organizes the museum’s image collection.
• Works collaboratively with museum staff to provide oversight of all press releases, brochures flyers, signage, and all other museum marketing materials.
• Works with staff to create and manage the media / marketing plan and calendar.
• Oversees implementation of comprehensive marketing strategies to create awareness of the museum’s business activities.
• Supervises and provides guidance and feedback to consultants and other marketing professionals on staff.
• Works collaboratively with staff to produce ideas for promotional events or activities and to organize them efficiently.
• Monitors progress and submits performance reports.
• Acts as the liaison to the Marketing Committee.
• Organizes the company’s publications.

Skills Needed Include:

• Proven experience as Marketing Manager
• Excellent communication and interpersonal skills
• Ability to work collaboratively across departments
• Excellent team leadership and organizational skills
• Analytical and creative thinking skills
• Knowledgeable of current marketing techniques and best practices
• Thorough knowledge of web analytics (e.g. Google Analytics, WebTrends etc.) and Google Adwords

Please send Cover Letter and Resume to ggorga@sbmm.org

The Facility Assistant reports to the Operations Manager and Operations Coordinator and helps oversee the museum during internal Museum events and outside Museum rental events. This position interacts with staff and/or those renting the Museum on the day of the event to set up for the event, handle vendor needs and inquiries, handle technical needs such as audio/visual, lighting and music, and works with wedding coordinators and/or caterers as needed.

This is a permanent entry-level position, beginning immediately. Work would be 2-4 days a week, hours vary 8:00 AM-1:00 AM, shifts are typically 5-8 hours, potentially any day of the week. Pay is $16.00/hr. plus sick time.

Duties:

• Moves exhibits and performs set-up duties, such as moving chairs and tables, as needed, and in a timely manner.
• Makes sure each event runs smoothly, ensures the safety and well-being of all visitors to the Museum, Museum artifacts and exhibits, and is responsible for overall security.
• Ensures that all entrances and exits are secure at all times, that they are always visible and available to event coordinators and clients during an event and is in close contact at all times with staff and/or lead person renting the Museum.
• Is responsible for cleaning up the Museum, emptying all trash, sweeping, and vacuuming, replacing all chairs, tables, and exhibits, turning off all lights, and securing all doors.
• Notes and documents any damage that occurs during an event and notifies senior staff or the rental party at the time of discovery.
• Is responsible for filling out any accident reports, documenting any incidents, and completing the event report.
• During COVID-19, this position is also responsible for the daily cleaning and sanitation of the Museum, all Museum exhibits, and all visitor and staff contact points (doors, buttons, light switches, etc.)
• Conducts hourly safety and clean-up/sanitation walk-throughs of Museum.

Candidates must demonstrate the following skills, experience, and ability to:

• Learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment.
• Pay attention to problem resolution and follow-up.
• Provide outstanding customer service support by creating a friendly, welcoming and informative environment for all Museum visitors.
• Be productive and approachable while working in a public space.
• Demonstrate enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about maritime cultural history.
• Use excellent written and verbal English communication skills and a desire to work with the public.

Must be able to:

• Lift up to 50 pounds
• Move heavy exhibits, chairs, and tables
• Show up to work on time, well-groomed, and dressed professionally
• Interact with staff and the public in a friendly manner
• Intercede when the best interests of the Museum are in jeopardy
• Always remain visible and accessible to staff and clients
• Work with audio/visual equipment
• Reliably clean, secure, and close the Museum
• Handle emergency situations
• Work mornings, evenings, weekends, long hours, and occasional holidays as needed

Interested candidates should send a cover letter, resume, and contact information via e-mail to hbehrens@sbmm.org, please put Attention: Facility Assistant in the subject line or apply in person at the Santa Barbara Maritime Museum Kiosk, located at 113 Harbor Way, Suite 190.

Santa Barbara Maritime Museum is an Equal Opportunity Employer.

The Santa Barbara Maritime Museum is seeking part-time Sales Associates for our Museum Store location at the Santa Barbara Harbor. This is an excellent opportunity to work at one of Santa Barbara’s most scenic locales while helping to support the educational and community programs of the Museum. We offer flexible scheduling and discount on Museum store merchandise as well as internal opportunities for promotion to successful candidates. Part-time, 8-28 hours per week, evenings and weekends as required. During COVID-19 this position has the responsibility for the daily cleaning and sanitation of the Museum Store and all visitor/staff contact points (doors, buttons, light switches, etc.).

This is a permanent entry-level position, beginning immediately. Work would be 1-4 days a week, 9:45 am – 5:15 pm, and sometimes 5-7:15 pm potentially any day of the week. Starting pay is $16.00/hr.

Duties:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers
• Achieving established goals
• Directing customers to merchandise within the store
• Increasing in store sales
• Superior product knowledge
• Maintaining an orderly appearance throughout the sales floor
• Introducing promotions and opportunities to customers
• Cross-selling products to increase purchase amounts

Candidates must demonstrate the following skills and experience:

• Two or more year’s customer service/POS experience required and an interest in Maritime history is a plus.
• Demonstrated aptitude to learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment.
• Attention to problem resolution and follow-up.
• Provide outstanding customer service support by creating a friendly, welcoming and informative environment for all Museum Store visitors.
• Must be productive and approachable while working in a public space.
• Demonstrated enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about maritime cultural history.
• Excellent written and verbal English communication skills and a desire to work with the public.

Must be able to:

• Lift up to 30 pounds
• Show up to work on time, well-groomed and dressed professionally
• Interact with staff and the public in a friendly manner
• Work mornings, evenings, weekends, and occasional holidays as needed

Interested candidates should send a cover letter, resume, and contact information via e-mail to store@sbmm.org, please put Attention: Sales Associate in the subject line, or apply in person at the Santa Barbara Maritime Museum Store, located at 113 Harbor Way.

Santa Barbara Maritime Museum is an Equal Opportunity Employer.

The Santa Barbara Maritime Museum is seeking a part-time Museum Assistant for our Museum located at the Santa Barbara Harbor. This is an excellent opportunity to work at one of Santa Barbara’s most scenic locales while helping to support the educational and community programs of the Museum. We offer flexible scheduling and discount on Museum Store merchandise as well as internal opportunities for promotion to successful candidates. During COVID-19, this position has the responsibility for the daily cleaning and sanitation of the Museum, all Museum exhibits, and all visitor and staff contact points (doors, buttons, light switches, etc.). Conducts hourly safety and clean-up/sanitation walk-throughs of the Museum.

This is a permanent entry-level position, beginning immediately. Work would be 4 days a week, Mon-Sun, part-time, typically 20-30 hours per week, weekends are required. Starting pay is $15.00/hr.

Duties:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions, and balancing drawers
• Achieving established goals
• Directing customers to merchandise within the store
• Increasing store sales
• Superior product knowledge
• Maintaining an orderly appearance throughout the sales floor
• Introducing promotions and opportunities to customers
• Cross-selling products to increase purchase amounts
• Open and close Kiosk
• Greet all guests who enter the lobby
• Provide information and answer general questions about the Museum and Waterfront
• Check tickets, distribute Museum map, and outline the suggested tour route
• Refer guests to store for Museum tickets
• Refer guests to Observation Center for visitor information

Candidates must demonstrate the following skills and experience:

• Two or more years’ customer service/POS experience; an interest in Maritime history is a plus
• Ability to learn, use and teach appropriate selling and customer service techniques as part of a team-centered, customer-focused environment.
• Attention to problem resolution and follow-up.
• Ability to provide outstanding customer service support by creating a friendly, welcoming, and informative environment for all Museum visitors.
• Ability to be productive and approachable while working in a public space.
• Enthusiasm for delivering excellent customer service to the public with a positive attitude and a strong desire to learn about maritime cultural history.
• Excellent written and verbal English communication skills and a desire to work with the public.

Must be able to:

• Lift up to 30 pounds
• Show up to work on time, well-groomed and dressed professionally
• Interact with staff and the public in a friendly manner
• Work mornings, evenings, weekends, and occasional holidays as needed

Interested candidates should send a cover letter, resume, and contact information via e-mail to hbehrens@sbmm.org, please put Attention: Museum Assistant in the subject line, or apply in person at the Santa Barbara Maritime Museum Kiosk, located at 113 Harbor Way, Suite 190.

Santa Barbara Maritime Museum is an Equal Opportunity Employer.